Order processing time
Orders are typically processed within 1–3 business days after payment is confirmed. You will receive an order confirmation email as soon as your order is placed.
Estimated delivery time
Estimated delivery time is 7–12 business days after dispatch. Delivery times are estimates and may vary depending on the destination and carrier conditions.
Shipping rates
- Free standard shipping is available on orders over $50.
- Orders of $50 or less are charged a flat $5.95 standard shipping fee.
- Shipping costs are calculated and shown at checkout before you pay.
Where orders are fulfilled from
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. We select the facility that can ship your order fastest and most reliably.
Where we ship
We currently ship to all 50 US states and US territories. We do not ship internationally at this time. If you are outside the US, join our newsletter and we will let you know when that changes.
Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, so you can follow your parcel from dispatch to delivery.
Delays and lost parcels
If your tracking information has not been updated for an extended period, or your package appears to be lost, please contact service@fenlorica.com with your order number. We will open a trace with the carrier and, where the carrier confirms the loss, arrange a replacement or a full refund.
Damaged parcels
If a parcel arrives damaged, please photograph the box and the item and email us within 7 days of delivery. We will arrange a replacement or a refund.