Return window
Eligible products may be returned within 30 calendar days after delivery.
Return conditions
To qualify for a return, the item must be unused, unworn, and in its original condition with its original packaging. Scented items (candles, diffusers) must be unburned and sealed.
How to request a return
To request a return, contact service@fenlorica.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.
Where to send your return
Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and detailed return instructions.
Return shipping costs
- Customers are responsible for return shipping costs for preference-based returns (for example, a change of mind or the wrong item ordered by mistake).
- If the item arrives damaged, defective, incorrect, or materially different from the description, we will cover the return shipping cost.
Refund timing
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. You will receive a confirmation email once the refund is issued.
Fees
We do not charge restocking or handling fees. Shipping fees paid at checkout are non-refundable unless the item arrived damaged, defective, incorrect, or materially different from the description.
Exchanges
Prefer a different item? Return the original for a refund and place a new order, or email us and we will help swap sizes or scents where available.
Not what you expected?
We would rather you love it. If something is off, tell us — we will make it right with a replacement, store credit, or refund.